Tag Archives: Feature

Combat Plastic Pollution

Yeahโ€ผ๏ธ As an environmental friendly enthusiast, SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿป would like to remind all to “Let’s be plastic ๐Ÿ†“ & instead zero 0๏ธโƒฃ plastic whenever we are” ๐ŸŒŽ This sharing is relating to her earlier blog stories via ๐ŸŒย  https://siennylovesdrawing.wordpress.com/?s=Plastic+

Yeahโ€ผ๏ธย  She has just participated the MY Earth Day Photo Contest hosted by U.S. Embassy ๐Ÿ‡บ๐Ÿ‡ฒ Kuala Lumpur in conjunction with the 54th anniversary of Earth Day on 22 Apr annually. Why not you all joining in tooโ“โ‰๏ธ

This photo contest is focusing on combating plastic pollution by capturing photos of sustainable climate action in the Malaysian community that demonstrate each commitment to fighting plastic pollution & protecting Malaysiaโ€™s ๐Ÿ‡ฒ๐Ÿ‡พ diverse ecosystems & communities

The United States ๐Ÿ‡บ๐Ÿ‡ฒ is taking action to reduce both land & sea-based sources of pollution globally, including in partnership with Malaysia ๐Ÿ‡บ๐Ÿ‡ฒ๐Ÿค๐Ÿป๐Ÿ™Œ๐Ÿป๐Ÿ‡ฒ๐Ÿ‡พ

In fact, the simplest way to reduce plastic waste is to avoid unnecessary & single-use plastics, support businesses who are reducing plastic waste & re-use existing plastic. Say NO ๐Ÿ™…๐Ÿปโ€โ™€๏ธโŒ to disposable plastic cutlery, plastic straws & other single-use plastics. Avoid plastics that cannot be recycled if other alternatives exist

Criteria/Eligibility

The contest is open to all Malaysians present in the country & over the age of 18.ย  Professional photographers & employees of U.S. Embassy Kuala Lumpur and their immediate families are not eligible โŒ

A submission must be an original digital photograph, taken by the contestant, focusing on the contest theme

Only one 1๏ธโƒฃ submission per contestant is allowed โœ… Submissions can be made until 3 May 2024 (Friday) at 11:59 p.m. MYT.ย  Submissions made after this time will NOT โŒ๐Ÿšซ be considered

ย Only the person who submits the photo will be considered a contestant.ย  To participate in the contest, the participant must submit all requested information, which will only be used for the purpose of the contest & will not be shared with 3๏ธโƒฃrd parties

Photos that violate copyrights or infringe on other peopleโ€™s rights are NOT eligible โŒ๐Ÿšซ All photos are subject to pre-screening to ensure compliance with these Official Contest Rules.ย  Any photos out of compliance will not be included

The embassy reserves the right to verify the validity of entries & of contestants, including by requesting further documentation, & to disqualify any contestant or entry deemed not in compliance with the official contest rules. All submitted photos may also be used on embassy social media platforms, at American Corners in Malaysia, and/or U.S. Government buildings. Participants grant permission to the U.S. Embassy Kuala Lumpur to use submitted photos with attribution

Submission Instructions (How to Participate)

  • Submit your photo of at least 3๏ธโƒฃ MB in JPEG format via this Google formย 
    โ€ข Note ๐Ÿ“Œ: To access the form to submit photos, participants must have an active Google account. Participants can create one for ๐Ÿ†“
  • Include the following information:
    โ€ข Full name
    โ€ข Contact email & mobile number
    โ€ข Title of photo
    โ€ข Brief caption that explains how the photo relates to Earth Day and/or this yearโ€™s theme of combating plastic pollution

Judging

Photos will be judged on their merit and on their connection to sustainable climate action in Malaysia related to Earth Day & this yearโ€™s theme of combating plastic pollution

Winners

The contest winners will be contacted by email ๐Ÿ“ง & announced on embassy social media platforms

Prizes

The top 2๏ธโƒฃ winners will receive the prizes ๐ŸŽ๐Ÿ’ below & their winning photos will be featured on U.S. Embassy Kuala Lumpur social media platforms. Additionally, winning photos may also be displayed at American Corners throughout Malaysia and/or U.S. Government buildings. Participants may receive complimentary/consolation prizes

  • 1๏ธโƒฃst Prize: Apple iPad (10th generation)
  • 2๏ธโƒฃnd Prize: Apple Airpods Pro (2๏ธโƒฃnd generation)

Recycling โ™ป๏ธ is an important part of the solution to ocean plastic pollution. After doing everything we can to reduce our use of single-use plastic, it is also important that we prevent the rest from escaping into the environment. Capturing plastic for recycling is a key way to do that, but we don’t do it enough

SiennyLovesDrawing is grateful ๐Ÿ‘ฉ๐Ÿป๐Ÿ™๐Ÿป that this shopping mall ๐Ÿฌ that she is visiting regularly within her community is hosting this initiative to boost โฌ†๏ธ the recycling plastic initiative by collecting plastic bottle caps & bottles

She has contributed some single use plastics into this giant metal crab ๐Ÿฆ€ container to be forwarded to Subang Jaya City Councilโ€™s recycling โ™ป๏ธ hub in USJ 1, Selangor, West Malaysia ๐Ÿ‡ฒ๐Ÿ‡พ๐Ÿ’ฏ๐Ÿ‘๐Ÿป

Not just that as a travel lover, SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿปโœ… also completed the course named “Targeting Zero 0๏ธโƒฃ Plastics in Tourism Businesses โ€“ with UNESCO, PATA & Expedia Group” to continue learning more on combating plastics pollution

Reducing โฌ‡๏ธ single-use plastics in tourism & hospitality businesses provides not only an opportunity to protect the destination’s ecosystems but also to support the local community & economy, as it is advocated throughout the online course ๐Ÿง‘๐Ÿปโ€๐Ÿ’ป๐Ÿ‘จ๐Ÿปโ€๐Ÿ’ป๐Ÿ‘ฉ๐Ÿปโ€๐Ÿ’ป This is because sourcing local products & using local resources & services in tourism offerings & activities reduces reliance on international supply chains as well as economic leakages. Moreover, local artisanal products are more likely to be made of natural, renewable materials than mass-produced ones

Despite reduced use of single use plastic, it’s important to address plastic waste & improve plastic recycling โ™ป๏ธโœ…

So, let’s us all play our part to combat plastic pollution together for a greater living climate & environment ๐Ÿ˜

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#EarthDay #USMYPhotoContest #ZeroPlastic

70% of Gen Zs Require Smooth Delivery To Check-Out Online

Hey ๐Ÿ‘‹๐Ÿป all, this time SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿป would like to continue sharing more on Gen Zs shopping online behaviors, do read more of her earlier sharing via ๐ŸŒ https://siennylovesdrawing.wordpress.com/2024/03/27/shopee-retains-2024-top-spot-in-malaysia-with-laser-focus-on-gen-z/ , ๐ŸŒย  https://siennylovesdrawing.wordpress.com/2024/04/08/gen-z-purchase-habits-with-e-commerce-platforms/ & ๐ŸŒ https://siennylovesdrawing.wordpress.com/2024/04/19/gen-zs-trust-user-expert-insights-on-shopee/

Shopee๐Ÿงกโ€™s โœจ ~ The Future of Shopping: Engaging Generation Z Shoppers in the Digital Era ~ โœจ market study in collaboration ๐Ÿค๐Ÿป with Kantar found that 70% of Malaysian Gen Zโ€™s will shop online ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ if they are confident of a smooth delivery ๐Ÿ’ฏ๐Ÿ‘๐Ÿป๐Ÿšš๐Ÿ“ฆ experience. Survey respondents prioritised in particular ๐Ÿ†“ shipping with no โŒ minimum spend & next day delivery whenever hitting the checkout button

Survey Methodology: The ~ โœจ The Future of Shopping: Engaging Generation Z Shoppers in the Digital Era โœจ ~ survey was conducted by Kantarโ€™s Profile division, between 31 Jan & 5 Feb 2024. Voluntary feedback was obtained from 400 Malaysians

In fact, two thirds of Gen Zโ€™s surveyed base their confidence on Shopee๐Ÿงก’s established fulfilment practices. They review the platformโ€™s flexible shipping options, on-time delivery guarantee, customer testimonials about delivery in good ๐Ÿ‘๐Ÿป condition & use real-time order tracking consistently to have peace of mind ๐Ÿ˜ƒ

The study also found that 70% of Malaysian Gen Zโ€™s are more likely to hop over from social media platforms to e-commerce sites like Shopee๐Ÿงก to complete their shopping purchases ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ

Shopee๐Ÿงก Strengthens Buyer Confidence with On-Time Guarantee Program

In response to these evolving shopping behaviours, Shopee๐Ÿงก is introducing the On-Time Guarantee program commencing on 6 May

By implementing the On-Time Guarantee, Shopee๐Ÿงก is directly addressing a key consumer’s preference for timely delivery ๐Ÿšš๐Ÿ“ฆ๐Ÿ’ฏ๐Ÿ‘๐Ÿป, ultimately strengthening buyer confidence & driving repeat business on the platform

Shopee๐Ÿงก is the leading e-commerce platform ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ in Southeast Asia ๐ŸŒ & Taiwan ๐Ÿ‡น๐Ÿ‡ผ Shopee๐Ÿงก promotes an inclusive & sustainable digital ecosystem by enabling businesses to digitalise & grow their online presence, helping more people access & benefit from digital services & uplifting local communities

Shopee๐Ÿงก offers an easy, secure, & engaging experience that is enjoyed by millions of people daily. Shopee๐Ÿงก is also a key contributor to the regionโ€™s digital economy with a firm commitment to helping homegrown brands & entrepreneurs succeed in e-commerce

All about Shopee app, online shopping, ewallet, ecommerce, ShopeeFood, ShopeePay, app, ShopeeAmbassador

It’s part of Sea Limited (NYSE: SE), a leading global consumer internet company. Seaโ€™s mission is to better the lives of consumers & small businesses with technology through its 3๏ธโƒฃ core businesses: Shopee๐Ÿงก, Garena & SeaMoney

Mr Ming Kit Tan ๐Ÿ‘จ๐Ÿปโ€๐Ÿ’ผ, Head of Marketing & Business Intelligence at Shopee๐Ÿงก Malaysia, said โ€œGen Zs seek a frictionless buying experience with both efficiency & transparency throughout the entire purchase journey. Focusing on customer centricity & enhancing the overall shopping ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ experience, we also introduced the 15-Days ๐Ÿ†“ Returns, No โŒ Questions Asked* program to empower buyers with unparalleled flexibility, allowing for โ€˜Change Of Mindโ€™ returns on eligible items with a seamless & hassle-๐Ÿ†“ process.

Note ๐Ÿ“Œ: * ~ Terms & conditions apply, refer to Shopee๐Ÿงก’s Returns & Refund Policy

By putting our usersโ€™ needs 1๏ธโƒฃst, we aim to build an unwavering foundation of trust, fostering peace of mind for all Shopee๐Ÿงก users through consistent attention to their concerns & preferences.โ€

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To support ๐Ÿ™Œ๐Ÿป these evolving needs & to better serve customers, Shopee๐Ÿงกโ€™s logistics partner, SPX Express, is proactively expanding its delivery capacity & coverage area throughout 2024

Their extensive network of over 140 hubs & warehouses, coupled with a robust network of 1,200 service points provides buyers with both timely delivery ๐Ÿšš๐Ÿ“ฆ๐Ÿ‘๐Ÿป & convenient self-collection points

SPX Express is further bolstering its customer-centric approach by expanding self-collection points outside the Klang Valley to 700 within the next 6๏ธโƒฃ months. This strategic move allows shoppers to seamlessly integrate package collection into their daily routines ๐Ÿ˜๐Ÿ’ฏ

All about Shopee app, online shopping, ewallet, ecommerce, ShopeeFood, ShopeePay, app, ShopeeAmbassador

Gen Zs Trust User & Expert Insights on Shopee

Hey ๐Ÿ‘‹๐Ÿป all, continue from her earlier sharing about the Gen Z Purchase Habits With E-commerce Platforms, read more via ๐ŸŒย  https://siennylovesdrawing.wordpress.com/2024/04/08/gen-z-purchase-habits-with-e-commerce-platforms/

This time, SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿป would like to share about Shopee๐Ÿงกโ€™s โ€˜Engaging Generation Z Shoppers in the Digital Eraโ€™ survey findings revealed that 60% of respondents prioritise platforms with easy search, comparison functionalities & helpful reviews followed closely by comprehensive product information & trustworthiness. This emphasises the importance of building a user-friendly platform brimming with product variety, professional recommendations & insightful user reviews to capture Gen Z’s attention

Yes โœ…, 60% consumers prioritise platforms with easy search & user reviews

SiennyLovesDrawing as 1๏ธโƒฃ of the loyal consumer for online shopping e-commerce platforms, she agrees๐Ÿ‘ฉ๐Ÿป๐Ÿ’ฏ

*Survey Methodolog ๐Ÿ“Œย  ~ The โ€œThe Future of Shopping ๐Ÿ›๏ธ๐Ÿ›’: Engaging Generation Z Shoppers in the Digital Eraโ€ survey was conducted by Kantarโ€™s Profile division, between 31 Jan & 5 Feb 2024. Voluntary feedback was obtained from 400 Malaysians

Guess whatโ“โ‰๏ธ

Underscoring their research-heavy habits, 30% of Gen Z strategise their purchase, holding over 70% of items in their cart ๐Ÿ›’ for more than 1๏ธโƒฃ day to conduct in-depth research before committing to a purchase

This highlights the importance of building a research-friendly environment, which includes offering a rich variety of research products, incorporating professional recommendations & fostering insightful user reviews

While research is paramount, a smooth checkout process is equally important

When asked โ€œWhat will increase your likelihood of checking out your items immediatelyโ“โ‰๏ธโ€, 6๏ธโƒฃ in ๐Ÿ”Ÿย  Gen Z shoppers focus on user experience features like product restock reminders, flash deals & voucher applications

Yes โœ…, very true as SiennyLovesDrawing always enjoyed the reminders on Shopee vouchers especially, cost savings is key factor ๐Ÿ‘๐Ÿป for many shoppers

Additionally, easy order cancellation & price comparison tools are highly sought after. The remaining 40% look for efficient platform delivery services to finalise their purchases

All about Shopee app, online shopping, ewallet, ecommerce, ShopeeFood, ShopeePay, app, ShopeeAmbassador

Gen Z put importance on value maximisation in their purchasing decisions. ๐Ÿ†“ shipping, competitive pricing, attractive promotions, discounts & vouchers are critical motivators for 83% of respondents, demonstrating their focus on getting the most for their money ๐Ÿ’ฐ

Interestingly, product quality appears to be a secondary factor when choosing a purchase channel

Shopee๐Ÿงก’s research delves even deeper, revealing that Gen Z consumers heavily rely on reviews & customer service throughout the buying journey. Over 75% actively seek out reviews from both users & experts before making a purchase. Engaging with sellers through chat features & comparing products across brands are also common practices for this generation. The remaining utilise Shopee Live & Shopee Video ๐Ÿ“น for product information & purchase decisions โœ…๐Ÿ›’๐Ÿ’ฏ

Mr Ming Kit Tan ๐Ÿ‘จ๐Ÿปโ€๐Ÿ’ผ, Head of Marketing & Business Intelligence at Shopee Malaysia ๐Ÿงก said, โ€œWe understand that Gen Z presents a significant growth ๐Ÿ“ˆ opportunity. Our user-friendly platform features like Shopee Live empower users with information beyond product listings, such as in-depth reviews or live demonstrations. It fosters a relationship between seller & buyer, allowing a sense of trust to be built between each interaction. Such hyper-personalised experiences function as a value-added service, building long-term brand loyalty within this rising demographicโ€

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Customer service remains a key differentiator. In 2023 alone, Shopee๐Ÿงก celebrated an industry-leading 98% success rate for cases resolved within 30 seconds, translating to an impressive 80% customer satisfaction rate. These figures underscore Gen Z’s demand for a seamless research experience coupled with top-notch customer service for a successful online shopping journey ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ๐Ÿ‘๐Ÿป

Shopee๐Ÿงก prioritises user satisfaction through its continuously evolving search function, leveraging deep learning to analyse user browsing & purchase behaviour. The platformโ€™s recommendation engine personalises product suggestions, ensuring a customised shopping experience โœจ๐Ÿ›๏ธ๐Ÿ›’ for every user

Additionally, Shopee Live empowers users to connect with brands & sellers with its user-friendly live chat. This feature fosters real-time interactions & product demonstrations, which strengthens user confidence in every purchase ๐Ÿ˜ƒ๐Ÿ˜

#ShopeeMY #ShopeeFoodMY #ShopeeAmbassador ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ shp.ee/jcaxuai #PAYDAY #business #promotions #promotion #promo #Sales #foodlover #food #foodblogger #Malaysia #online #fooddelivery #foodie #foodies #eat #eating #MealDeals #meal #dining #lunch #dinner #breakfast #brunch #ecommerce #technology #digital #app #Shopee #shopeeaffiliate #payment #shopping #onlineshopping #shoppingonline

Bayu Somerset Redefines Traditional Clothing for Everyday Style Through Shopee Live

Hey ๐Ÿ‘‹๐Ÿป all, this time as an online shopping fan ๐Ÿ’–๐ŸŒ๐Ÿ›’๐Ÿ›๏ธ, SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿป is excited to share that Bayu Somerset, a pioneering fashion brand breathes ๐Ÿ†• life into the local fashion scene with their vibrant designs & inclusive vision. Founded in 2021 by Ms Diana Kamalul & Mr Emir Fauzi, a former banker couple ๐Ÿง•๐Ÿป๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ, Bayu Somerset was born from a desire to fill the gap for funky & colourful baju kurung. Traditionally dominated by understated aesthetics, Bayu Somerset offers unique pieces accessible to all, regardless of age, background, skin tone, size, occasion, or season ๐Ÿคฉ๐Ÿ’–

Beyond Raya ๐Ÿ’šโœจ๐ŸŒŸ : Bayu Somerset Redefines Traditional Clothing for Everyday Style

Bayu Somerset Fosters Baju Kurung Love ๐Ÿ’– Through Shopee Live

While maintaining their 5๏ธโƒฃ physical stores, Bayu Somerset has become a rising star โญ โœจ in the e-commerce world ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ Now entering their 3๏ธโƒฃrd year online, they’ve embraced the challenges & constant learning that come with the digital landscape. Driven by the need to adapt, Mr Emir ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ, highlighting their tech-driven approach, emphasises their focus on keeping up with current trends like livestreaming & affiliate marketing

“Transitioning to e-commerce ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ required a lot of learning & adaptation, especially keeping up with current trends,” says Mr Emir ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ

“It demanded significant resources, but the potential benefits for the company & brand were undeniable. Shopee๐Ÿงก was definitely critical in helping us navigate the challenges of going online. They not only helped entice customers to buy but also exposed our brand to a wider audience. Brand exposure is vital in the e-commerce world & the stability of the Shopee๐Ÿงก platform is something I truly value.”

Bayu Somerset takes a dynamic approach to Shopee Live, broadcasting 8๏ธโƒฃ hours a day, 2๏ธโƒฃ hours per session, regardless of the season. This strategy ensures consistent customer engagement that transcends seasonal peaks like Raya ๐Ÿ’š๐ŸŒŸโœจ While acknowledging the tenfold sales increase ๐Ÿ“ˆ during Raya, Bayu Somerset prioritises sustainability over seasonal reliance. Aligned with their ethos of promoting baju kurung for everyday wear, Bayu Somerset introduces at least 2๏ธโƒฃ ๐Ÿ†• collections monthly, with sizes available up to 5XL to ensure inclusivity

During their Shopee Live sessions, hosts passionately discuss the wearability of the garments, highlighting the breathable cotton fabric perfect for Malaysia’s climate ๐Ÿ‡ฒ๐Ÿ‡พโ˜๏ธ๐ŸŒž With affordability in mind, they offer pieces as low โฌ‡๏ธ as RM79, without compromising quality. During Ramadan month, the hosts also showcase the Raya collection ๐Ÿ’š๐ŸŒŸโœจ, which consists of 8๏ธโƒฃ diverse collections featuring 6๏ธโƒฃ to ๐Ÿ”Ÿ patterns each, including kidswear & menswear. These designs boast inspirations from Malaysian ๐Ÿ‡ฒ๐Ÿ‡พ culture alongside fun cultural fusions like Moroccan, Mexican & African influences. Additionally, a recent collaboration with local illustrator Arina Azhar brings a whimsical vibe to their offerings, adding an exciting twist to their collections

Customer reviews & Shopee Live comment sections overflow with enthusiasm for Bayu Somerset’s baju kurung. 1๏ธโƒฃ satisfied customer exclaims, “I wore my Bayu Somerset baju kurung while gardening! It’s so versatile, I love ๐Ÿ˜๐Ÿ’– it!”

Another shares, “I often wear mine to the supermarket and for cafe hopping. The fabric is light but durable, perfect for daily wear.” These live sessions go beyond product showcases; they foster a community around comfortable & versatile fashion

Bayu Somerset actively engages with customers through Shopee๐Ÿงก’s features like Shopee Coins ๐Ÿช™ & vouchers ๐Ÿ”–, enriching the shopping journey ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ๐Ÿ’ฏ๐Ÿ‘๐Ÿป Offering discounts & rewards incentivizes repeat purchases and builds customer loyalty. Furthermore, their participation in Shopee๐Ÿงก’s Raya campaign including the livestreamed #ShopeeRaiLokal Raya Stail Kita fashion show watched by over 70K Malaysians, leverages the platform’s extensive reach during festive ๐ŸŽ‰๐ŸŽŠ seasons to showcase their latest collections & offer special promotions. By strategically utilising Shopee๐Ÿงก’s features and campaigns, Bayu Somerset amplifies brand visibility & elevates the customer experience

All about Shopee app, online shopping, ewallet, ecommerce, ShopeeFood, ShopeePay, app, ShopeeAmbassador

Additionally, Ms Diana ๐Ÿง•๐Ÿป elaborates on the brand’s success with the Shopee Affiliate program: “We’ve seen a significant impact from affiliates who actively promote Bayu Somerset on social media platforms, particularly the X app ๐Ÿ“ฒ These affiliates play a crucial role in enhancing our brand credibility through their testimonials, shared experiences & endorsements, ultimately driving sales conversion.” By leveraging the Shopee Affiliate program, Bayu Somerset effectively spreads the message about their brand values, affordable pricing & unique designs, expanding their reach & market impact ๐Ÿ’ฏ๐Ÿ‘๐Ÿป

Bayu Somerset isn’t resting on its laurels. Fueled by their entrepreneurial spirit, Ms Diana & Mr Emir ๐Ÿง•๐Ÿป๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ offer a roadmap for aspiring e-commerce sellers: “Maximise Shopee’s features like Live sessions and the Affiliate Program to amplify brand exposure,” Diana suggests. “Adapt winning strategies from other platforms to Shopee Live and see what resonates with your audience.” Mr Emir emphasises the importance of continuous adaptation: “Staying updated with current trends & adapting to the ever-changing e-commerce landscape is crucial for relevance & competitiveness. Continuously evolve your strategies to stay ahead of the curve.”

In just 3๏ธโƒฃ years, Bayu Somerset has become a cornerstone of the local economy & community, employing 60 full-time staff & 30 part-time staff, with 95% of them being women. The brand has sold over 8,500 pieces on Shopee๐Ÿงก, with the Merdu Kebarung in Cream color emerging as the bestseller. With almost 30k followers on Shopee๐Ÿงก & a stellar 4.9-star rating, the brand continues to thrive & resonate with its growing customer base ๐Ÿ“ˆ

Yes , SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿป๐Ÿ’ฏ also felt secured & safer to shopping online with verified โœ…ย  Shopee sellers

She is now ๐Ÿ‘ฉ๐Ÿป๐Ÿคฉ๐Ÿ›’๐Ÿ›๏ธย  so excited happy checking out these beautiful fashion designs from Bayu Somerset, how about youโ“โ‰๏ธ

Gen Z Purchase Habits With E-commerce Platforms

Hey ๐Ÿ‘‹๐Ÿป all, this time SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿป would like to share about Shopee๐Ÿงก, the leading e-commerce platform in Southeast Asia ๐ŸŒ & Taiwan ๐Ÿ‡น๐Ÿ‡ผ has officially unveils the โ€˜The Future of Shopping ๐Ÿ›๏ธ๐Ÿ›’: Engaging Generation Z Shoppers in the Digital Eraโ€™ study*

This study* has discovered that 7๏ธโƒฃ in ๐Ÿ”Ÿ Generation Z (Gen Zs) consumers aged 18 to 24 leverage e-commerce platforms ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ as the primary touchpoint in their shopping journey

This highlights a critical shift๐Ÿ”บwith Gen Z actively utilising these platforms to gather information & conduct in-depth research before committing to a purchase ie. Informed spending

*Survey Methodolog ๐Ÿ“Œย  ~ The โ€œThe Future of Shopping ๐Ÿ›๏ธ๐Ÿ›’: Engaging Generation Z Shoppers in the Digital Eraโ€ survey was conducted by Kantarโ€™s Profile division, between 31 Jan & 5 Feb 2024. Voluntary feedback was obtained from 400 Malaysians

Findings revealed a continued preference for e-commerce platforms ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ despite exploring alternative channels for product research & discovery. A significant 68% of Gen Z respondents demonstrate a higher โฌ†๏ธ purchase completion rate on e-commerce platforms. 18% of Gen Zs prefer to explore products on social commerce platforms, while the remaining 14% opted to finalise transactions through other channels

Enhancing Service Quality for Gen Zs

Interestingly, when asked, โ€œWhat information do you search for when shopping ๐Ÿ›๏ธ๐Ÿ›’ for a productโ“โ‰๏ธโ€, a significant 67% actively seek out positive recommendations ๐Ÿ‘๐Ÿป, emphasising the importance of high โฌ†๏ธ customer reviews & influencer endorsements

This focus on external validation aligns with their value for user trust. They view clear communication of product benefits & effectiveness as justification, prioritising products that deliver strong value for money ๐Ÿค‘ over affordability (16%) & quality (17%)

All about Shopee app, online shopping, ewallet, ecommerce, ShopeeFood, ShopeePay, app, ShopeeAmbassador

While two-thirds of Gen Zs complete their purchase journey within a day, another third dedicate at least five days to in-depth research, demonstrating meticulous research habits

This extended research phase prioritises reviews & video ๐Ÿ“น demonstrations to ensure product performance & user satisfaction

Ming Kit Tan ๐Ÿ‘ฉ๐Ÿปโ€๐Ÿ’ผ, Head of Marketing & Business Intelligence at Shopee Malaysia, said, โ€œGen Zs in Malaysia ๐Ÿ‡ฒ๐Ÿ‡พ are more than just online shoppers; they’re digital explorers who leverage e-commerce for deep dives & informed decisions. They crave a seamless, dependable & unified shopping ๐Ÿ›๏ธ๐Ÿ›’ experience

Brands can cultivate trust through authentic user-generated content & crystal-clear product information, presenting a golden opportunity to leverage affiliate marketing & Shopee Live. By prioritising their needs, we can continue to be the leading destination for Gen Z’s shopping ๐Ÿ›๏ธ๐Ÿ›’ journey.โ€

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Enlivening Shopping Experience

When asked why Gen Zs are choosing e-commerce platforms for purchase, nearly 82% cited the platforms’ extensive product variety & brand selection, competitive pricing & guaranteed quality as key factors. The remaining 18% make informed decisions based on a platformโ€™s reputation & personal experiences. This highlights Gen Z’s data-driven approach to shopping ๐Ÿ›๏ธ๐Ÿ›’, where they actively utilise platform functionalities to validate purchases before committing

A significant difference emerged among Gen Z shoppers regarding the most impactful attributes influencing their choice of purchase channel. Established fulfilment practices, encompassing flexible shipping options, on-time deliveries & real-time order tracking, were prioritised by a dominant two-thirds of respondents while the remaining 3๏ธโƒฃrd prioritised a seamless checkout experience & product search convenience. This finding underscores the critical role that trust in fulfilment practices plays in securing Gen Z’s loyalty

In response to these evolving shopping ๐Ÿ›๏ธ๐Ÿ›’ behaviours, Shopee๐Ÿงก introduced the 15-Days ๐Ÿ†“ Returns, No Questions Asked** program

This policy empowers buyers with unprecedented flexibility by offering “Change Of Mind” returns on eligible items with No Questions Asked* for hassle-๐Ÿ†“ returns, fostering a culture of unwavering customer trust. By prioritising customer satisfaction, Shopee๐Ÿงก is streamlining the shopping journey & providing users an ultimate peace of mind ๐Ÿ˜

Note ๐Ÿ“Œ: ** ~ Terms & conditions apply, refer to Shopee๐Ÿงก’s Returns & Refund Policy

Zoey Rahman builds his beauty empire on Shopee Live

Hey ๐Ÿ‘‹๐Ÿป all, continues from her earlier Malaysian local celebrities cum entrepreneurs story with e-commerce platform, Shopee๐Ÿงก via ๐ŸŒ https://siennylovesdrawing.wordpress.com/2024/03/29/malaysian-celebrities-lan-solo-zoey-rahman-drive-authentic-connections-on-shopee-live/

This time, SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿป is excited & proud to share that Mikaseries, the brainchild of Shopee Celebrity Squad member, Mr Zoey Rahman ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผhas thrived for 6๏ธโƒฃ years on Shopee๐Ÿงก rooted in entrepreneurship, innovation & inclusivity

Yesโœ…, it’s a local Malaysian male celebrity cum entrepreneur, Mr Zoey Rahman ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ builds his beauty empire on Shopee Live

Mikaseries leverages livestreaming to foster engagement & inclusivity on Shopee๐Ÿงก

Inspired by his experience as an artist observing the demand for long-lasting makeup ๐Ÿฅฐ๐Ÿ’„ solutions in the film ๐Ÿ“ฝ๏ธ industry, Mr Zoey ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ leveraged the dynamic capabilities of Shopee Live to transform the beauty & cosmetics shopping experience ๐Ÿฅฐ๐Ÿ’„๐Ÿ›๏ธ๐Ÿ›’, dispelling misconceptions & championing diversity in the industry

Mikaseries debuted in 2018 alongside Mr Zoey’s ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ induction into the Shopee Celebrity Squad. Despite the challenges inherent in entering a competitive market, Mr Zoey ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ received invaluable support from Shopee๐Ÿงก as he navigated his e-commerce journey ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ

“Shopee Live has truly been transformative,” Mr Zoey ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ reflected

“It’s not just about showcasing products; it’s about fostering meaningful dialogue & empowering consumers to make informed choices. Through interactive sessions, I’ve had the opportunity to address concerns, highlight product benefits & champion the message that beauty knows no gender. Mikaseries embodies more than just cosmetics ๐Ÿ’„; it’s about embracing individuality, promoting skincare ๐Ÿฅฐ as a priority & making beauty fun & accessible for everyone.”

Personally as a frequent online shopper herself, SiennyLovesDrawing does checking out Shopee Live sessions from time to time, so she absolutely supports ๐Ÿ‘ฉ๐Ÿป๐Ÿ™Œ๐Ÿป๐Ÿ’ฏ that it’s truly important to stay interactive & meaningful conversation between the host with their audiences during each live streaming session, especially queries raised about the particular skincare or makeup products. So, the audiences understand the product benefits that match their skin types etc., then feel comfortable to purchase & try on the product on their skin โ˜บ๏ธ

He ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ continued, “During Shopee๐Ÿงกโ€™s sales campaigns like 11.11 & 12.12, Shopee Live helps me tap into increased โฌ†๏ธ user activity, drawing more viewers to my sessions. Initiatives like exclusive Shopee Live vouchers ๐ŸŽซ & Shopee Coins ๐Ÿช™ further amplify their excitement, driving traffic to these events. The platform’s interactive features seamlessly complement Shopee๐Ÿงก’s real-time customised shopping ๐Ÿ›๏ธ๐Ÿ›’ suggestions, significantly boosting Mikaseriesโ€™ conversion rates. Thanks ๐Ÿ™๐Ÿฝ to Shopee Live, we have experienced remarkable upticks in viewership, growth ๐Ÿ“ˆย  & sales.”

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Leveraging the power of Shopee Live, Mikaseries has seamlessly integrated live streaming into its marketing strategy, nurturing deeper connections with customers & fostering a sense of community. The brand maximises Shopee Live with 3๏ธโƒฃ daily sessions, each lasting 2๏ธโƒฃ hours, sometimes personally hosted by Mr Zoey ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ This engagement builds strong connections with customers, enhancing the brand’s reputation & driving sales ๐Ÿ“ˆ

Mikaseries also benefited from Shopee๐Ÿงก’s comprehensive support system, including resources like Shopee University & Seller Education Hub

These channels provided essential seller education, equipping Mikaseries & others with the necessary skills to excel in the competitive e-commerce ๐Ÿ›๏ธ๐Ÿ›’๐ŸŒ landscape. By leveraging these resources & tools, Mr Zoey ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ successfully navigated the challenges of the cosmetics industry & established Mikaseries as a reputable brand on the Shopee๐Ÿงก platform

Mikaseries prides itself on offering inclusive beauty solutions suitable for all genders. Its signature product, the saffron-infused serum, MIKA ULTRA SERUM – BOOSTER, sold over 4.7K on Shopee๐Ÿงก, is meticulously formulated to combat ๐Ÿ†“ radicals, promote skin rejuvenation & healing & hydrate the skin for a radiant complexion ๐Ÿฅฐ Additionally, Mikaseries makeup, such as the popular Mikadation foundation, with over 15K units sold on Shopee๐Ÿงก, offers lightweight & versatile solutions suitable for both men & women, whether they opt for a heavier or lighter application

SiennyLovesDrawing prefers light weight makeup, so she is gonna check out & try the popular Mikaseries Mikadation foundation once her existing foundation liquid tube is finished then ๐Ÿฅฐ

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In line with its unwavering commitment to continual growth ๐Ÿ“ˆ & innovation, Mikaseries extends its offerings beyond beauty products, as showcased by its recent foray into fashion with the debut of Mikawear’s Indra Exclusive at Shopee inaugural #ShopeeRaiLokal Raya Stail Kita fashion show on 5 March 2024, read more from SiennyLovesDrawing ‘s earlier story via ๐ŸŒย  https://siennylovesdrawing.wordpress.com/2024/03/18/shopeerailokal-introduces-raya-staikita-for-all-malaysians/

During the livestreamed fashion event, watched by over 70K viewers across Malaysia ๐Ÿ‡ฒ๐Ÿ‡พ, Mikaseries unveiled its Mikawearโ€™s Indra Exclusive Raya Collection featuring Baju Melayu Indra & innovative instant Sampin Indra, inspired by a fusion of modern elegance & traditional heritage. These contemporary interpretations of classic silhouettes incorporate the classic โ€˜cekak musangโ€™ neckline with innovative hidden buttons for added convenience & versatility

“What better way for me to introduce my ๐Ÿ†• venture to the world ๐ŸŒŽ than through Shopee Live eventsโ“โ‰๏ธ I trust the platform’s interactive nature, coupled with its extensive user base & campaign-driven initiatives, which has been instrumental in driving growth ๐Ÿ“ˆ & fostering lasting connections with consumers,โ€ remarked Mr Zoey ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ

Headquartered in Cheras, Kuala Lumpur, Mikaseries boasts a passionate team of 11 & a loyal following of over 109K Shopee fans. With plans to continue expanding its product range & reaching 200 physical stores by year-end, Mikaseries continues to redefine beauty & style for all

So, why not dropping by Mikaseries’s physical stores or its Shopee๐Ÿงก online storevto enjoy shopping ๐Ÿ›๏ธ ๐Ÿ›’ for your upcoming Raya celebration ๐Ÿ’šโœจ๐ŸŒŸโ“โ‰๏ธ

Let’s be happy handsome & beautiful pretty this Raya 2024 with Mikaseries range ๐Ÿฅฐ๐Ÿ˜๐Ÿ’–

Malaysian Celebrities ~ Lan Solo & Zoey Rahman Drive Authentic Connections On Shopee Live

Hey ๐Ÿ‘‹๐Ÿป all, this time SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿป is excited & proud to share that responding to the shifting e-commerce trend towards a more humanised online shopping experience* ๐Ÿ›’๐Ÿ›๏ธ๐ŸŒ๐Ÿ“ˆ, local celebrities Zoey Rahmanย ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ & Lan Solo ๐Ÿ™‹๐Ÿฝโ€โ™‚๏ธ are actively stepping into the digital spotlight, curating & presenting products on Shopee๐Ÿงกโ€™s own livestream channel, Shopee Mamak

Whether it’s Zoey Rahman๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ’s insightful product reviews or Lan Solo๐Ÿ™‹๐Ÿฝโ€โ™‚๏ธ’s captivating demonstrations, these celebrities are going beyond traditional endorsements. This shift towards interactive & personalised content is a win-win for all users to creating a humanised online shopping experienceย  ๐Ÿ’ฏ๐Ÿ‘๐Ÿป๐Ÿ›’๐Ÿ›๏ธ๐ŸŒ

Celebrities Advocates Authenticity to Build Brand Trust in E-commerce 

Lan Solo ๐Ÿ™‹๐Ÿฝโ€โ™‚๏ธ & Zoey Rahman๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ Share Their Livestream Experiences

A human-centric online shopping ๐Ÿ›’๐Ÿ›๏ธ๐ŸŒ experience prioritises genuine product sharing & builds connections through shared experience. Lan Solo ๐Ÿ™‹๐Ÿฝโ€โ™‚๏ธ, a member of the Shopee Celebrity Squad & a popular Malaysian singer known for his engaging Shopee Mamak content, emphasised this shift: “It isnโ€™t just about showcasing or selling products. Live streaming is all about 2๏ธโƒฃ-way conversations. We encourage questions, respond to comments in real-time, and create a sense of community.โ€ Lan Soloโ€™s Shopee Mamak streams consistently pull in an average viewership of over 50K Malaysians

Fellow Shopee Celebrity Squad member & founder of Mikaseries, Zoey Rahman ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ, echoed this sentiment.ย  “People connect with authenticity. On Shopee Live, I can share genuine product recommendations, offering viewers valuable insights beyond just a celebrity endorsement.”ย  One of Zoeyโ€™s recent Shopee Mamak sessions drew a record number of over 60K viewers, showcasing the power of expert advice delivered in a relatable and engaging format, wow ๐Ÿ˜ฒ๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป

Celebrities Champions Personalised E-commerce Content That Connects 

Many businesses see the potential of live streaming by connecting directly with customers through Shopee Live. But for some, the world of live commerce can feel like uncharted territory.ย  ๐Ÿ†• sellers are eager to jump on the bandwagon, but questions โ“โ‰๏ธ like “Where do I even begin?” or “What kind of content should I create?” cloud their minds

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Zoey ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ gave his expert take on maximising e-commerce efforts through Shopee Live. “Live streaming might seem casual, but a well-defined content strategy is key.” He stressed audience research, โ€œIt’s important to know what your audience is interested in before you start your live stream. What kind of content thatโ€™s both interesting and informative to them?โ€ Besides, Zoey emphasised the importance of authenticity, advocating for live sellers to provide genuine recommendations. His commitment to authenticity went beyond mere recommendations. He personally tested products before showcasing them on Shopee Live, for example health supplements like Redoxon Cal-D Effervescent Tablets & KITSUI Whitie Snow Probiotic. This 1๏ธโƒฃsthand experience allowed him to identify key benefits & present them from a user’s perspective, not just a salesperson’s. By prioritising transparency, Zoey built trust with his viewers, avoiding hard sells in favour of genuine recommendations

Lan ๐Ÿ™‹๐Ÿฝโ€โ™‚๏ธ shared a similar view when asked about his content strategy to succeed in Shopee Live. โ€œStorytelling is a great ๐Ÿ‘๐Ÿป way to engage viewers and reduce drop offs. Think of it as hanging out with friends & talking about something you’re passionate about your productsโ€ผ๏ธโ€ Instead of bombarding viewers with sales tactics like pushing them to purchase, Lan suggested weaving stories around the products. โ€œImagine sharing funny anecdotes about a particular item or offering your own experiences that resonate with your audience. This approach keeps them engaged & interested in learning more.โ€ Lan Solo, a parent himself, put this advice into action, leveraging his experience to recommend the Anakku Disney Baby Bath. His relatable stories resonated with parent viewers who trusted his 1๏ธโƒฃsthand knowledge & advice. Both Zoey Rahman ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ & Lan Solo ๐Ÿ™‹๐Ÿฝโ€โ™‚๏ธ’s sharing align perfectly with the growing trend ๐Ÿ“ˆ of live commerce

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Shopee Live Empowers Sellers with Its Useful Live Streaming Features

Zoey ๐Ÿ‘จ๐Ÿฝโ€๐Ÿ’ผ highlighted the advantages of using Shopee Live as a platform for live streaming:ย  “It’s a built-in feature on Shopee๐Ÿงก, ready for you to engage your audience directly.โ€ Emphasising the convenience, Zoey added, โ€œIt’s so convenient that sellers can ditch the brick-&-mortar overhead. They can live stream directly from their phones anytime, anywhereโ€ผ๏ธ” Shopee Live allows sellers to launch live streams easily just through a phoneย  ๐Ÿคณ๐Ÿฝ๐Ÿ“ฑ a convenient & cost-effective way to connect with audiences

“Shopee Live is like having your own mini broadcast, but without the production hassle,” said Lan Solo ๐Ÿ™‹๐Ÿฝโ€โ™‚๏ธ, echoing the platform’s user-friendliness. โ€œUnlike traditional live streaming, Shopee Live empowers sellers to go live with ease. Shopee Live’s easy-to-use features, such as live chat functionality & exclusive deals, empower brands & sellers to connect with audiences in an interactive way, ultimately leading to increased โฌ†๏ธ brand awareness & brand loyalty.โ€

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Shopee Retains 2024 Top Spot in Malaysia with Laser Focus on Gen-Z

Hey ๐Ÿ‘‹๐Ÿป all, this time SiennyLovesDrawing ๐Ÿ‘ฉ๐Ÿป is excited & proud to share that the Shopee๐Ÿงก, the leading e-commerce platform in Southeast Asia ๐ŸŒ & Taiwan ๐Ÿ‡น๐Ÿ‡ผ, doubles down on operational & logistics investments in Malaysia ๐Ÿ‡ฒ๐Ÿ‡พ as it maintains its #1๏ธโƒฃ marketplace position by average monthly active users & total time spent in-app ๐Ÿงก๐Ÿ“ฒ

Shopeeโ€™s commissioned study with Kantar revealed recently that 70% of the platformโ€™s buyers across Southeast Asia ๐ŸŒ are now 32 years old & below (Generation Z), spending an average of 30mins on its app daily*

Note ๐Ÿ“Œ: * Kantar study โ€œThe Future of Shopping ๐Ÿ›’๐Ÿ›๏ธ: Engaging Generation Z Shoppers in the Digital Eraโ€ commissioned by Shopee๐Ÿงก polled 2๏ธโƒฃK respondents across Southeast Asia ๐ŸŒ in Jan to March 2024

Unveils Faster Delivery, Enhanced AI Chatbot & Industry-Leading Customer Service

Over 2023, Shopee๐Ÿงก enhanced fundamental capabilities to create seamless & safe experiences targeted to these digitally savvy buyers. This included providing Malaysians with faster & more flexible delivery ๐Ÿšš options, such as Next Day delivery, Instant Delivery & increased โฌ†๏ธ Shopee๐Ÿงก collection points for self-collection

Malaysian users shopping ๐Ÿ‡ฒ๐Ÿ‡พ๐Ÿง‘๐Ÿปโ€๐Ÿคโ€๐Ÿง‘๐Ÿป๐Ÿ‘ญ๐Ÿป๐Ÿ‘ฌ๐Ÿป๐Ÿ‘ซ๐Ÿป๐Ÿ›’๐Ÿ›๏ธ or selling on the app๐Ÿงก๐Ÿ“ฒย  contacted Shopee๐Ÿงกโ€™s customer service team 9.5 million times with questions โ“โ‰๏ธ in 2023,ย these cases were resolved within 30 seconds 98% of the time with success & with 80% customer service satisfaction rate, the highest across industries

The 1๏ธโƒฃst point of contact for most Malaysians has typically been with Shopee๐Ÿงกโ€™s proprietary AI chatbot, affectionately named Sophie (The companyโ€™s mascot). Sophieโ€™s neuro-linguistic programming was enhanced to help users along the way by recognising relevant intents, anticipating queries based on usersโ€™ live interactions & providing more granular solutions based on a localised management playbook. In 2023, Sophieโ€™s successful closure rate doubled, such that it resolved 80% of cases satisfactorily from 18 million chats handled before routing them to live customer service agents

On this front, Shopee๐Ÿงก optimised the number of customer service agents available & boosted their processes, training & incentives so that even with the volume of questions throughout peak e-commerce shopping periods, end-to-end resolutions across cases of various complexities took less than 1๏ธโƒฃ day to resolve & abandonment rate (Dropped calls) were nearly zero0๏ธโƒฃ at the end of 2023

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In fact, Shopee๐Ÿงกโ€™s customer service agents received 1๏ธโƒฃ of the best in market monthly incentives for good ๐Ÿ‘๐Ÿป performance. They were also equipped with SOP Assistant Tool that empowered front line agents to solve more cases based on internal information & turned them into decision making experts using 1๏ธโƒฃst-party CRM data across the platform

Shopee๐Ÿงกโ€™s customer service team often receives personalised feedback such as, โ€œVery fast response from the team. Thanks a lot. I preferred using Shopee [over competitor], due to its simpler refund process. Thanks Shopee โค๏ธโ€ & โ€œI appreciate your hard work! Customer service strives for prompt and efficient response. Thank you for acknowledging my concerns.โ€

โ€œUsers should use the Shopee Guarantee period wisely to track the status of their shipments & then check whether the products delivered meet their requirements. If users cannot use Seller Chat ๐Ÿ—จ๏ธ to resolve any issues with sellers directly, they should contact Shopee๐Ÿงกโ€™s customer service agents directly. Shoppers can also report products using the Menu for seller features tab in the right corner of any product listing in order to help keep the community safe, as Shopee๐Ÿงก holds all sellers to high standards of responsible selling,โ€™ explained Sern-Li Lim, Head of Operations at Shopee Malaysia ๐Ÿงก๐Ÿ‡ฒ๐Ÿ‡พ

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In 2024, Shopee๐Ÿงก continues to enhance the capabilities of its logistics ecosystem to support faster shipping ๐Ÿšš๐Ÿ“ฆ to buyers. Shopee๐Ÿงกโ€™s logistics partner SPX has expanded warehouse facilities & will operate 7๏ธโƒฃ days a week. Shopee๐Ÿงก is also working closely with brands, sellers, & partners to aim for 95% of orders to be shipped out in the same day

Moreover, Shopee๐Ÿงก has spearheaded a comprehensive & fuss-๐Ÿ†“ returns policy to give millions of Malaysians confidence when looking to check out their desired products, including high-value goods, that they cannot touch or feel when shopping online ๐ŸŒ๐Ÿ›’๐Ÿ›๏ธ

  • 1๏ธโƒฃst, by enhancing the Return Refunds process so that it is much easier & shorter, completing in only 2๏ธโƒฃ & a half days (Compared to the retail industry sector benchmark of 7๏ธโƒฃ days), with 2๏ธโƒฃ times more drop-off points & doorstep pick-up option
  • 2๏ธโƒฃnd, by expanding its Change of Mind free returns, โŒ questions asked policy from 19 March 2024 for more products & items, providing additional flexibility throughout the shopping journey during the 15-day Shopee Guarantee period

A #ShopSafeWithShopee survey of 1๏ธโƒฃK Malaysian shoppers aged 18 & above found that 9๏ธโƒฃ out of ๐Ÿ”Ÿ utilise platform features like Shopee Live demos, seller chat, Shopee Mall’s Authentic Deals circle & Shopee Guarantee to ensure safe online shopping transactions**

Note ๐Ÿ“Œ: ** #ShopSafewithShopee was a voluntary survey conducted on 1,095 buyers & 548 sellers between 14 Aug to 14 Sept 2023 on Shopee MY marketplace app ๐Ÿงก๐Ÿ“ฒ