70% of Gen Zs Require Smooth Delivery To Check-Out Online

Hey 👋🏻 all, this time SiennyLovesDrawing 👩🏻 would like to continue sharing more on Gen Zs shopping online behaviors, do read more of her earlier sharing via 🌐 https://siennylovesdrawing.wordpress.com/2024/03/27/shopee-retains-2024-top-spot-in-malaysia-with-laser-focus-on-gen-z/ , 🌐  https://siennylovesdrawing.wordpress.com/2024/04/08/gen-z-purchase-habits-with-e-commerce-platforms/ & 🌐 https://siennylovesdrawing.wordpress.com/2024/04/19/gen-zs-trust-user-expert-insights-on-shopee/

Shopee🧡’s ✨ ~ The Future of Shopping: Engaging Generation Z Shoppers in the Digital Era ~ ✨ market study in collaboration 🤝🏻 with Kantar found that 70% of Malaysian Gen Z’s will shop online 🛍️🛒🌐 if they are confident of a smooth delivery 💯👍🏻🚚📦 experience. Survey respondents prioritised in particular 🆓 shipping with no ❌ minimum spend & next day delivery whenever hitting the checkout button

Survey Methodology: The ~ ✨ The Future of Shopping: Engaging Generation Z Shoppers in the Digital Era ✨ ~ survey was conducted by Kantar’s Profile division, between 31 Jan & 5 Feb 2024. Voluntary feedback was obtained from 400 Malaysians

#blog #update https://t.co/eKgbvHDHty #ShopeeMY #ShopeeAmbassador 🛍️🛒🌐https://t.co/SXCtpqbHNX #SHOPEE #Trending #GENERATION #GenZ #Influencer #research #youth #business #Malaysia #online #ecommerce #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline pic.twitter.com/rth37Qisdh

— SiennyLovesDrawing (@SiennyLovesDraw) April 8, 2024

In fact, two thirds of Gen Z’s surveyed base their confidence on Shopee🧡’s established fulfilment practices. They review the platform’s flexible shipping options, on-time delivery guarantee, customer testimonials about delivery in good 👍🏻 condition & use real-time order tracking consistently to have peace of mind 😃

The study also found that 70% of Malaysian Gen Z’s are more likely to hop over from social media platforms to e-commerce sites like Shopee🧡 to complete their shopping purchases 🛍️🛒🌐

Shopee🧡 Strengthens Buyer Confidence with On-Time Guarantee Program

#blog #update https://t.co/8KL0u1vpFw #ShopeeMY #ShopeeAmbassador 🛒https://t.co/SXCtpqbHNX #SHOPEE #GENERATION #GenZ #InfluencerMarketing #delivery #SPXExpress #business #Malaysia #online #ecommerce #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline pic.twitter.com/O6OOyGuxZ3

— SiennyLovesDrawing (@SiennyLovesDraw) April 25, 2024

In response to these evolving shopping behaviours, Shopee🧡 is introducing the On-Time Guarantee program commencing on 6 May

By implementing the On-Time Guarantee, Shopee🧡 is directly addressing a key consumer’s preference for timely delivery 🚚📦💯👍🏻, ultimately strengthening buyer confidence & driving repeat business on the platform

Shopee🧡 is the leading e-commerce platform 🛍️🛒🌐 in Southeast Asia 🌏 & Taiwan 🇹🇼 Shopee🧡 promotes an inclusive & sustainable digital ecosystem by enabling businesses to digitalise & grow their online presence, helping more people access & benefit from digital services & uplifting local communities

Shopee🧡 offers an easy, secure, & engaging experience that is enjoyed by millions of people daily. Shopee🧡 is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands & entrepreneurs succeed in e-commerce

It’s part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers & small businesses with technology through its 3️⃣ core businesses: Shopee🧡, Garena & SeaMoney

Mr Ming Kit Tan 👨🏻‍💼, Head of Marketing & Business Intelligence at Shopee🧡 Malaysia, said “Gen Zs seek a frictionless buying experience with both efficiency & transparency throughout the entire purchase journey. Focusing on customer centricity & enhancing the overall shopping 🛍️🛒🌐 experience, we also introduced the 15-Days 🆓 Returns, No ❌ Questions Asked* program to empower buyers with unparalleled flexibility, allowing for ‘Change Of Mind’ returns on eligible items with a seamless & hassle-🆓 process.

Note 📌: * ~ Terms & conditions apply, refer to Shopee🧡’s Returns & Refund Policy

By putting our users’ needs 1️⃣st, we aim to build an unwavering foundation of trust, fostering peace of mind for all Shopee🧡 users through consistent attention to their concerns & preferences.”

To support 🙌🏻 these evolving needs & to better serve customers, Shopee🧡’s logistics partner, SPX Express, is proactively expanding its delivery capacity & coverage area throughout 2024

Their extensive network of over 140 hubs & warehouses, coupled with a robust network of 1,200 service points provides buyers with both timely delivery 🚚📦👍🏻 & convenient self-collection points

SPX Express is further bolstering its customer-centric approach by expanding self-collection points outside the Klang Valley to 700 within the next 6️⃣ months. This strategic move allows shoppers to seamlessly integrate package collection into their daily routines 😁💯

Gen Zs Trust User & Expert Insights on Shopee

Hey 👋🏻 all, continue from her earlier sharing about the Gen Z Purchase Habits With E-commerce Platforms, read more via 🌐  https://siennylovesdrawing.wordpress.com/2024/04/08/gen-z-purchase-habits-with-e-commerce-platforms/

#blog #update https://t.co/eKgbvHDHty #ShopeeMY #ShopeeAmbassador 🛍️🛒🌐https://t.co/SXCtpqbHNX #SHOPEE #Trending #GENERATION #GenZ #Influencer #research #youth #business #Malaysia #online #ecommerce #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline pic.twitter.com/rth37Qisdh

— SiennyLovesDrawing (@SiennyLovesDraw) April 8, 2024

This time, SiennyLovesDrawing 👩🏻 would like to share about Shopee🧡’s ‘Engaging Generation Z Shoppers in the Digital Era’ survey findings revealed that 60% of respondents prioritise platforms with easy search, comparison functionalities & helpful reviews followed closely by comprehensive product information & trustworthiness. This emphasises the importance of building a user-friendly platform brimming with product variety, professional recommendations & insightful user reviews to capture Gen Z’s attention

Yes ✅, 60% consumers prioritise platforms with easy search & user reviews

SiennyLovesDrawing as 1️⃣ of the loyal consumer for online shopping e-commerce platforms, she agrees👩🏻💯

*Survey Methodolog 📌  ~ The “The Future of Shopping 🛍️🛒: Engaging Generation Z Shoppers in the Digital Era” survey was conducted by Kantar’s Profile division, between 31 Jan & 5 Feb 2024. Voluntary feedback was obtained from 400 Malaysians

#blog #update https://t.co/sbXtAAeRzG #ShopeeMY #ShopeeAmbassador 🛍️🛒🌐https://t.co/SXCtpqbHNX #SHOPEE #Trending #GENERATION #GenZ #Influencer #research #youth #business #Malaysia #online #ecommerce #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline pic.twitter.com/dJmoKsuecJ

— SiennyLovesDrawing (@SiennyLovesDraw) April 19, 2024

Guess what❓⁉️

Underscoring their research-heavy habits, 30% of Gen Z strategise their purchase, holding over 70% of items in their cart 🛒 for more than 1️⃣ day to conduct in-depth research before committing to a purchase

This highlights the importance of building a research-friendly environment, which includes offering a rich variety of research products, incorporating professional recommendations & fostering insightful user reviews

While research is paramount, a smooth checkout process is equally important

When asked “What will increase your likelihood of checking out your items immediately❓⁉️”, 6️⃣ in 🔟  Gen Z shoppers focus on user experience features like product restock reminders, flash deals & voucher applications

Yes ✅, very true as SiennyLovesDrawing always enjoyed the reminders on Shopee vouchers especially, cost savings is key factor 👍🏻 for many shoppers

Additionally, easy order cancellation & price comparison tools are highly sought after. The remaining 40% look for efficient platform delivery services to finalise their purchases

Gen Z put importance on value maximisation in their purchasing decisions. 🆓 shipping, competitive pricing, attractive promotions, discounts & vouchers are critical motivators for 83% of respondents, demonstrating their focus on getting the most for their money 💰

Interestingly, product quality appears to be a secondary factor when choosing a purchase channel

Shopee🧡’s research delves even deeper, revealing that Gen Z consumers heavily rely on reviews & customer service throughout the buying journey. Over 75% actively seek out reviews from both users & experts before making a purchase. Engaging with sellers through chat features & comparing products across brands are also common practices for this generation. The remaining utilise Shopee Live & Shopee Video 📹 for product information & purchase decisions ✅🛒💯

Mr Ming Kit Tan 👨🏻‍💼, Head of Marketing & Business Intelligence at Shopee Malaysia 🧡 said, “We understand that Gen Z presents a significant growth 📈 opportunity. Our user-friendly platform features like Shopee Live empower users with information beyond product listings, such as in-depth reviews or live demonstrations. It fosters a relationship between seller & buyer, allowing a sense of trust to be built between each interaction. Such hyper-personalised experiences function as a value-added service, building long-term brand loyalty within this rising demographic”

Customer service remains a key differentiator. In 2023 alone, Shopee🧡 celebrated an industry-leading 98% success rate for cases resolved within 30 seconds, translating to an impressive 80% customer satisfaction rate. These figures underscore Gen Z’s demand for a seamless research experience coupled with top-notch customer service for a successful online shopping journey 🛍️🛒🌐👍🏻

Shopee🧡 prioritises user satisfaction through its continuously evolving search function, leveraging deep learning to analyse user browsing & purchase behaviour. The platform’s recommendation engine personalises product suggestions, ensuring a customised shopping experience ✨🛍️🛒 for every user

Additionally, Shopee Live empowers users to connect with brands & sellers with its user-friendly live chat. This feature fosters real-time interactions & product demonstrations, which strengthens user confidence in every purchase 😃😁

#ShopeeMY #ShopeeFoodMY #ShopeeAmbassador 🛍️🛒🌐 shp.ee/jcaxuai #PAYDAY #business #promotions #promotion #promo #Sales #foodlover #food #foodblogger #Malaysia #online #fooddelivery #foodie #foodies #eat #eating #MealDeals #meal #dining #lunch #dinner #breakfast #brunch #ecommerce #technology #digital #app #Shopee #shopeeaffiliate #payment #shopping #onlineshopping #shoppingonline

Bayu Somerset Redefines Traditional Clothing for Everyday Style Through Shopee Live

Hey 👋🏻 all, this time as an online shopping fan 💖🌐🛒🛍️, SiennyLovesDrawing 👩🏻 is excited to share that Bayu Somerset, a pioneering fashion brand breathes 🆕 life into the local fashion scene with their vibrant designs & inclusive vision. Founded in 2021 by Ms Diana Kamalul & Mr Emir Fauzi, a former banker couple 🧕🏻👨🏽‍💼, Bayu Somerset was born from a desire to fill the gap for funky & colourful baju kurung. Traditionally dominated by understated aesthetics, Bayu Somerset offers unique pieces accessible to all, regardless of age, background, skin tone, size, occasion, or season 🤩💖

Beyond Raya 💚✨🌟 : Bayu Somerset Redefines Traditional Clothing for Everyday Style

Bayu Somerset Fosters Baju Kurung Love 💖 Through Shopee Live

#blog #update https://t.co/G1fpcbYK1S #Shopee #ShopeeAmbassador 🇲🇾🧡🛍️🛒🌐https://t.co/SXCtpqbHNX @ShopeeMY #fashiontrends #fashionstyle #fashion #Trending #GENERATION #business #Malaysia #online #ecommerce #digital #app #shopeeaffiliate #shopping #onlineshopping #shoppingonline pic.twitter.com/IVDnLu6Eep

— SiennyLovesDrawing (@SiennyLovesDraw) April 15, 2024

While maintaining their 5️⃣ physical stores, Bayu Somerset has become a rising star ⭐ ✨ in the e-commerce world 🛍️🛒🌐 Now entering their 3️⃣rd year online, they’ve embraced the challenges & constant learning that come with the digital landscape. Driven by the need to adapt, Mr Emir 👨🏽‍💼, highlighting their tech-driven approach, emphasises their focus on keeping up with current trends like livestreaming & affiliate marketing

“Transitioning to e-commerce 🛍️🛒🌐 required a lot of learning & adaptation, especially keeping up with current trends,” says Mr Emir 👨🏽‍💼

“It demanded significant resources, but the potential benefits for the company & brand were undeniable. Shopee🧡 was definitely critical in helping us navigate the challenges of going online. They not only helped entice customers to buy but also exposed our brand to a wider audience. Brand exposure is vital in the e-commerce world & the stability of the Shopee🧡 platform is something I truly value.”

Bayu Somerset takes a dynamic approach to Shopee Live, broadcasting 8️⃣ hours a day, 2️⃣ hours per session, regardless of the season. This strategy ensures consistent customer engagement that transcends seasonal peaks like Raya 💚🌟✨ While acknowledging the tenfold sales increase 📈 during Raya, Bayu Somerset prioritises sustainability over seasonal reliance. Aligned with their ethos of promoting baju kurung for everyday wear, Bayu Somerset introduces at least 2️⃣ 🆕 collections monthly, with sizes available up to 5XL to ensure inclusivity

During their Shopee Live sessions, hosts passionately discuss the wearability of the garments, highlighting the breathable cotton fabric perfect for Malaysia’s climate 🇲🇾☁️🌞 With affordability in mind, they offer pieces as low ⬇️ as RM79, without compromising quality. During Ramadan month, the hosts also showcase the Raya collection 💚🌟✨, which consists of 8️⃣ diverse collections featuring 6️⃣ to 🔟 patterns each, including kidswear & menswear. These designs boast inspirations from Malaysian 🇲🇾 culture alongside fun cultural fusions like Moroccan, Mexican & African influences. Additionally, a recent collaboration with local illustrator Arina Azhar brings a whimsical vibe to their offerings, adding an exciting twist to their collections

Customer reviews & Shopee Live comment sections overflow with enthusiasm for Bayu Somerset’s baju kurung. 1️⃣ satisfied customer exclaims, “I wore my Bayu Somerset baju kurung while gardening! It’s so versatile, I love 😍💖 it!”

Another shares, “I often wear mine to the supermarket and for cafe hopping. The fabric is light but durable, perfect for daily wear.” These live sessions go beyond product showcases; they foster a community around comfortable & versatile fashion

Bayu Somerset actively engages with customers through Shopee🧡’s features like Shopee Coins 🪙 & vouchers 🔖, enriching the shopping journey 🛍️🛒🌐💯👍🏻 Offering discounts & rewards incentivizes repeat purchases and builds customer loyalty. Furthermore, their participation in Shopee🧡’s Raya campaign including the livestreamed #ShopeeRaiLokal Raya Stail Kita fashion show watched by over 70K Malaysians, leverages the platform’s extensive reach during festive 🎉🎊 seasons to showcase their latest collections & offer special promotions. By strategically utilising Shopee🧡’s features and campaigns, Bayu Somerset amplifies brand visibility & elevates the customer experience

Additionally, Ms Diana 🧕🏻 elaborates on the brand’s success with the Shopee Affiliate program: “We’ve seen a significant impact from affiliates who actively promote Bayu Somerset on social media platforms, particularly the X app 📲 These affiliates play a crucial role in enhancing our brand credibility through their testimonials, shared experiences & endorsements, ultimately driving sales conversion.” By leveraging the Shopee Affiliate program, Bayu Somerset effectively spreads the message about their brand values, affordable pricing & unique designs, expanding their reach & market impact 💯👍🏻

Bayu Somerset isn’t resting on its laurels. Fueled by their entrepreneurial spirit, Ms Diana & Mr Emir 🧕🏻👨🏽‍💼 offer a roadmap for aspiring e-commerce sellers: “Maximise Shopee’s features like Live sessions and the Affiliate Program to amplify brand exposure,” Diana suggests. “Adapt winning strategies from other platforms to Shopee Live and see what resonates with your audience.” Mr Emir emphasises the importance of continuous adaptation: “Staying updated with current trends & adapting to the ever-changing e-commerce landscape is crucial for relevance & competitiveness. Continuously evolve your strategies to stay ahead of the curve.”

In just 3️⃣ years, Bayu Somerset has become a cornerstone of the local economy & community, employing 60 full-time staff & 30 part-time staff, with 95% of them being women. The brand has sold over 8,500 pieces on Shopee🧡, with the Merdu Kebarung in Cream color emerging as the bestseller. With almost 30k followers on Shopee🧡 & a stellar 4.9-star rating, the brand continues to thrive & resonate with its growing customer base 📈

Yes , SiennyLovesDrawing 👩🏻💯 also felt secured & safer to shopping online with verified ✅  Shopee sellers

She is now 👩🏻🤩🛒🛍️  so excited happy checking out these beautiful fashion designs from Bayu Somerset, how about you❓⁉️

Gen Z Purchase Habits With E-commerce Platforms

Hey 👋🏻 all, this time SiennyLovesDrawing 👩🏻 would like to share about Shopee🧡, the leading e-commerce platform in Southeast Asia 🌏 & Taiwan 🇹🇼 has officially unveils the ‘The Future of Shopping 🛍️🛒: Engaging Generation Z Shoppers in the Digital Era’ study*

This study* has discovered that 7️⃣ in 🔟 Generation Z (Gen Zs) consumers aged 18 to 24 leverage e-commerce platforms 🛍️🛒🌐 as the primary touchpoint in their shopping journey

This highlights a critical shift🔺with Gen Z actively utilising these platforms to gather information & conduct in-depth research before committing to a purchase ie. Informed spending

*Survey Methodolog 📌  ~ The “The Future of Shopping 🛍️🛒: Engaging Generation Z Shoppers in the Digital Era” survey was conducted by Kantar’s Profile division, between 31 Jan & 5 Feb 2024. Voluntary feedback was obtained from 400 Malaysians

#blog #update https://t.co/eKgbvHDHty #ShopeeMY #ShopeeAmbassador 🛍️🛒🌐https://t.co/SXCtpqbHNX #SHOPEE #Trending #GENERATION #GenZ #Influencer #research #youth #business #Malaysia #online #ecommerce #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline pic.twitter.com/rth37Qisdh

— SiennyLovesDrawing (@SiennyLovesDraw) April 8, 2024

Findings revealed a continued preference for e-commerce platforms 🛍️🛒🌐 despite exploring alternative channels for product research & discovery. A significant 68% of Gen Z respondents demonstrate a higher ⬆️ purchase completion rate on e-commerce platforms. 18% of Gen Zs prefer to explore products on social commerce platforms, while the remaining 14% opted to finalise transactions through other channels

Enhancing Service Quality for Gen Zs

Interestingly, when asked, “What information do you search for when shopping 🛍️🛒 for a product❓⁉️”, a significant 67% actively seek out positive recommendations 👍🏻, emphasising the importance of high ⬆️ customer reviews & influencer endorsements

This focus on external validation aligns with their value for user trust. They view clear communication of product benefits & effectiveness as justification, prioritising products that deliver strong value for money 🤑 over affordability (16%) & quality (17%)

While two-thirds of Gen Zs complete their purchase journey within a day, another third dedicate at least five days to in-depth research, demonstrating meticulous research habits

This extended research phase prioritises reviews & video 📹 demonstrations to ensure product performance & user satisfaction

Ming Kit Tan 👩🏻‍💼, Head of Marketing & Business Intelligence at Shopee Malaysia, said, “Gen Zs in Malaysia 🇲🇾 are more than just online shoppers; they’re digital explorers who leverage e-commerce for deep dives & informed decisions. They crave a seamless, dependable & unified shopping 🛍️🛒 experience

Brands can cultivate trust through authentic user-generated content & crystal-clear product information, presenting a golden opportunity to leverage affiliate marketing & Shopee Live. By prioritising their needs, we can continue to be the leading destination for Gen Z’s shopping 🛍️🛒 journey.”

Enlivening Shopping Experience

When asked why Gen Zs are choosing e-commerce platforms for purchase, nearly 82% cited the platforms’ extensive product variety & brand selection, competitive pricing & guaranteed quality as key factors. The remaining 18% make informed decisions based on a platform’s reputation & personal experiences. This highlights Gen Z’s data-driven approach to shopping 🛍️🛒, where they actively utilise platform functionalities to validate purchases before committing

A significant difference emerged among Gen Z shoppers regarding the most impactful attributes influencing their choice of purchase channel. Established fulfilment practices, encompassing flexible shipping options, on-time deliveries & real-time order tracking, were prioritised by a dominant two-thirds of respondents while the remaining 3️⃣rd prioritised a seamless checkout experience & product search convenience. This finding underscores the critical role that trust in fulfilment practices plays in securing Gen Z’s loyalty

In response to these evolving shopping 🛍️🛒 behaviours, Shopee🧡 introduced the 15-Days 🆓 Returns, No Questions Asked** program

This policy empowers buyers with unprecedented flexibility by offering “Change Of Mind” returns on eligible items with No Questions Asked* for hassle-🆓 returns, fostering a culture of unwavering customer trust. By prioritising customer satisfaction, Shopee🧡 is streamlining the shopping journey & providing users an ultimate peace of mind 😁

Note 📌: ** ~ Terms & conditions apply, refer to Shopee🧡’s Returns & Refund Policy

Zoey Rahman builds his beauty empire on Shopee Live

Hey 👋🏻 all, continues from her earlier Malaysian local celebrities cum entrepreneurs story with e-commerce platform, Shopee🧡 via 🌐 https://siennylovesdrawing.wordpress.com/2024/03/29/malaysian-celebrities-lan-solo-zoey-rahman-drive-authentic-connections-on-shopee-live/

This time, SiennyLovesDrawing 👩🏻 is excited & proud to share that Mikaseries, the brainchild of Shopee Celebrity Squad member, Mr Zoey Rahman 👨🏽‍💼has thrived for 6️⃣ years on Shopee🧡 rooted in entrepreneurship, innovation & inclusivity

Yes✅, it’s a local Malaysian male celebrity cum entrepreneur, Mr Zoey Rahman 👨🏽‍💼 builds his beauty empire on Shopee Live

Mikaseries leverages livestreaming to foster engagement & inclusivity on Shopee🧡

Inspired by his experience as an artist observing the demand for long-lasting makeup 🥰💄 solutions in the film 📽️ industry, Mr Zoey 👨🏽‍💼 leveraged the dynamic capabilities of Shopee Live to transform the beauty & cosmetics shopping experience 🥰💄🛍️🛒, dispelling misconceptions & championing diversity in the industry

#blog #update https://t.co/VQd9SUxgnu @ShopeeMY #ShopeeMY #ShopeeAmbassador 🛍️🛒🌐https://t.co/SXCtpqbHNX #Livestream #skincare #makeup #sale #business #Sales #Malaysia #online #ecommerce #technology #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline pic.twitter.com/ovLXGqHWHA

— SiennyLovesDrawing (@SiennyLovesDraw) April 5, 2024

Mikaseries debuted in 2018 alongside Mr Zoey’s 👨🏽‍💼 induction into the Shopee Celebrity Squad. Despite the challenges inherent in entering a competitive market, Mr Zoey 👨🏽‍💼 received invaluable support from Shopee🧡 as he navigated his e-commerce journey 🛍️🛒🌐

“Shopee Live has truly been transformative,” Mr Zoey 👨🏽‍💼 reflected

“It’s not just about showcasing products; it’s about fostering meaningful dialogue & empowering consumers to make informed choices. Through interactive sessions, I’ve had the opportunity to address concerns, highlight product benefits & champion the message that beauty knows no gender. Mikaseries embodies more than just cosmetics 💄; it’s about embracing individuality, promoting skincare 🥰 as a priority & making beauty fun & accessible for everyone.”

Personally as a frequent online shopper herself, SiennyLovesDrawing does checking out Shopee Live sessions from time to time, so she absolutely supports 👩🏻🙌🏻💯 that it’s truly important to stay interactive & meaningful conversation between the host with their audiences during each live streaming session, especially queries raised about the particular skincare or makeup products. So, the audiences understand the product benefits that match their skin types etc., then feel comfortable to purchase & try on the product on their skin ☺️

He 👨🏽‍💼 continued, “During Shopee🧡’s sales campaigns like 11.11 & 12.12, Shopee Live helps me tap into increased ⬆️ user activity, drawing more viewers to my sessions. Initiatives like exclusive Shopee Live vouchers 🎫 & Shopee Coins 🪙 further amplify their excitement, driving traffic to these events. The platform’s interactive features seamlessly complement Shopee🧡’s real-time customised shopping 🛍️🛒 suggestions, significantly boosting Mikaseries’ conversion rates. Thanks 🙏🏽 to Shopee Live, we have experienced remarkable upticks in viewership, growth 📈  & sales.”

Leveraging the power of Shopee Live, Mikaseries has seamlessly integrated live streaming into its marketing strategy, nurturing deeper connections with customers & fostering a sense of community. The brand maximises Shopee Live with 3️⃣ daily sessions, each lasting 2️⃣ hours, sometimes personally hosted by Mr Zoey 👨🏽‍💼 This engagement builds strong connections with customers, enhancing the brand’s reputation & driving sales 📈

Mikaseries also benefited from Shopee🧡’s comprehensive support system, including resources like Shopee University & Seller Education Hub

These channels provided essential seller education, equipping Mikaseries & others with the necessary skills to excel in the competitive e-commerce 🛍️🛒🌐 landscape. By leveraging these resources & tools, Mr Zoey 👨🏽‍💼 successfully navigated the challenges of the cosmetics industry & established Mikaseries as a reputable brand on the Shopee🧡 platform

Mikaseries prides itself on offering inclusive beauty solutions suitable for all genders. Its signature product, the saffron-infused serum, MIKA ULTRA SERUM – BOOSTER, sold over 4.7K on Shopee🧡, is meticulously formulated to combat 🆓 radicals, promote skin rejuvenation & healing & hydrate the skin for a radiant complexion 🥰 Additionally, Mikaseries makeup, such as the popular Mikadation foundation, with over 15K units sold on Shopee🧡, offers lightweight & versatile solutions suitable for both men & women, whether they opt for a heavier or lighter application

SiennyLovesDrawing prefers light weight makeup, so she is gonna check out & try the popular Mikaseries Mikadation foundation once her existing foundation liquid tube is finished then 🥰

#blog #update https://t.co/VQd9SUxgnu @ShopeeMY #ShopeeMY #ShopeeAmbassador 🛍️🛒🌐https://t.co/SXCtpqbHNX #Livestream #skincare #makeup #sale #business #Sales #Malaysia #online #ecommerce #technology #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline pic.twitter.com/C71fo6ZLUM

— SiennyLovesDrawing (@SiennyLovesDraw) April 5, 2024

In line with its unwavering commitment to continual growth 📈 & innovation, Mikaseries extends its offerings beyond beauty products, as showcased by its recent foray into fashion with the debut of Mikawear’s Indra Exclusive at Shopee inaugural #ShopeeRaiLokal Raya Stail Kita fashion show on 5 March 2024, read more from SiennyLovesDrawing ‘s earlier story via 🌐  https://siennylovesdrawing.wordpress.com/2024/03/18/shopeerailokal-introduces-raya-staikita-for-all-malaysians/

During the livestreamed fashion event, watched by over 70K viewers across Malaysia 🇲🇾, Mikaseries unveiled its Mikawear’s Indra Exclusive Raya Collection featuring Baju Melayu Indra & innovative instant Sampin Indra, inspired by a fusion of modern elegance & traditional heritage. These contemporary interpretations of classic silhouettes incorporate the classic ‘cekak musang’ neckline with innovative hidden buttons for added convenience & versatility

“What better way for me to introduce my 🆕 venture to the world 🌎 than through Shopee Live events❓⁉️ I trust the platform’s interactive nature, coupled with its extensive user base & campaign-driven initiatives, which has been instrumental in driving growth 📈 & fostering lasting connections with consumers,” remarked Mr Zoey 👨🏽‍💼

Headquartered in Cheras, Kuala Lumpur, Mikaseries boasts a passionate team of 11 & a loyal following of over 109K Shopee fans. With plans to continue expanding its product range & reaching 200 physical stores by year-end, Mikaseries continues to redefine beauty & style for all

So, why not dropping by Mikaseries’s physical stores or its Shopee🧡 online storevto enjoy shopping 🛍️ 🛒 for your upcoming Raya celebration 💚✨🌟❓⁉️

Let’s be happy handsome & beautiful pretty this Raya 2024 with Mikaseries range 🥰😍💖

Malaysian Celebrities ~ Lan Solo & Zoey Rahman Drive Authentic Connections On Shopee Live

Hey 👋🏻 all, this time SiennyLovesDrawing 👩🏻 is excited & proud to share that responding to the shifting e-commerce trend towards a more humanised online shopping experience* 🛒🛍️🌐📈, local celebrities Zoey Rahman 👨🏽‍💼 & Lan Solo 🙋🏽‍♂️ are actively stepping into the digital spotlight, curating & presenting products on Shopee🧡’s own livestream channel, Shopee Mamak

Whether it’s Zoey Rahman👨🏽‍💼’s insightful product reviews or Lan Solo🙋🏽‍♂️’s captivating demonstrations, these celebrities are going beyond traditional endorsements. This shift towards interactive & personalised content is a win-win for all users to creating a humanised online shopping experience  💯👍🏻🛒🛍️🌐

Celebrities Advocates Authenticity to Build Brand Trust in E-commerce 

Lan Solo 🙋🏽‍♂️ & Zoey Rahman👨🏽‍💼 Share Their Livestream Experiences

#blog #update https://t.co/M4qyuEJZnD @ShopeeMY #ShopeeMY #ShopeeAmbassador 🛍️🛒🌐https://t.co/SXCtpqb9Yp #Promotions #sale #business #Sales #Malaysia #online #ecommerce #technology #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline #Promo #Promotion pic.twitter.com/pofunD7um7

— SiennyLovesDrawing (@SiennyLovesDraw) March 29, 2024

A human-centric online shopping 🛒🛍️🌐 experience prioritises genuine product sharing & builds connections through shared experience. Lan Solo 🙋🏽‍♂️, a member of the Shopee Celebrity Squad & a popular Malaysian singer known for his engaging Shopee Mamak content, emphasised this shift: “It isn’t just about showcasing or selling products. Live streaming is all about 2️⃣-way conversations. We encourage questions, respond to comments in real-time, and create a sense of community.” Lan Solo’s Shopee Mamak streams consistently pull in an average viewership of over 50K Malaysians

Fellow Shopee Celebrity Squad member & founder of Mikaseries, Zoey Rahman 👨🏽‍💼, echoed this sentiment.  “People connect with authenticity. On Shopee Live, I can share genuine product recommendations, offering viewers valuable insights beyond just a celebrity endorsement.”  One of Zoey’s recent Shopee Mamak sessions drew a record number of over 60K viewers, showcasing the power of expert advice delivered in a relatable and engaging format, wow 😲👏🏻👍🏻

Celebrities Champions Personalised E-commerce Content That Connects 

Many businesses see the potential of live streaming by connecting directly with customers through Shopee Live. But for some, the world of live commerce can feel like uncharted territory.  🆕 sellers are eager to jump on the bandwagon, but questions ❓⁉️ like “Where do I even begin?” or “What kind of content should I create?” cloud their minds

Zoey 👨🏽‍💼 gave his expert take on maximising e-commerce efforts through Shopee Live. “Live streaming might seem casual, but a well-defined content strategy is key.” He stressed audience research, “It’s important to know what your audience is interested in before you start your live stream. What kind of content that’s both interesting and informative to them?” Besides, Zoey emphasised the importance of authenticity, advocating for live sellers to provide genuine recommendations. His commitment to authenticity went beyond mere recommendations. He personally tested products before showcasing them on Shopee Live, for example health supplements like Redoxon Cal-D Effervescent Tablets & KITSUI Whitie Snow Probiotic. This 1️⃣sthand experience allowed him to identify key benefits & present them from a user’s perspective, not just a salesperson’s. By prioritising transparency, Zoey built trust with his viewers, avoiding hard sells in favour of genuine recommendations

Lan 🙋🏽‍♂️ shared a similar view when asked about his content strategy to succeed in Shopee Live. “Storytelling is a great 👍🏻 way to engage viewers and reduce drop offs. Think of it as hanging out with friends & talking about something you’re passionate about your products‼️” Instead of bombarding viewers with sales tactics like pushing them to purchase, Lan suggested weaving stories around the products. “Imagine sharing funny anecdotes about a particular item or offering your own experiences that resonate with your audience. This approach keeps them engaged & interested in learning more.” Lan Solo, a parent himself, put this advice into action, leveraging his experience to recommend the Anakku Disney Baby Bath. His relatable stories resonated with parent viewers who trusted his 1️⃣sthand knowledge & advice. Both Zoey Rahman 👨🏽‍💼 & Lan Solo 🙋🏽‍♂️’s sharing align perfectly with the growing trend 📈 of live commerce

Shopee Live Empowers Sellers with Its Useful Live Streaming Features

Zoey 👨🏽‍💼 highlighted the advantages of using Shopee Live as a platform for live streaming:  “It’s a built-in feature on Shopee🧡, ready for you to engage your audience directly.” Emphasising the convenience, Zoey added, “It’s so convenient that sellers can ditch the brick-&-mortar overhead. They can live stream directly from their phones anytime, anywhere‼️” Shopee Live allows sellers to launch live streams easily just through a phone  🤳🏽📱 a convenient & cost-effective way to connect with audiences

“Shopee Live is like having your own mini broadcast, but without the production hassle,” said Lan Solo 🙋🏽‍♂️, echoing the platform’s user-friendliness. “Unlike traditional live streaming, Shopee Live empowers sellers to go live with ease. Shopee Live’s easy-to-use features, such as live chat functionality & exclusive deals, empower brands & sellers to connect with audiences in an interactive way, ultimately leading to increased ⬆️ brand awareness & brand loyalty.”

Shopee Retains 2024 Top Spot in Malaysia with Laser Focus on Gen-Z

Hey 👋🏻 all, this time SiennyLovesDrawing 👩🏻 is excited & proud to share that the Shopee🧡, the leading e-commerce platform in Southeast Asia 🌏 & Taiwan 🇹🇼, doubles down on operational & logistics investments in Malaysia 🇲🇾 as it maintains its #1️⃣ marketplace position by average monthly active users & total time spent in-app 🧡📲

Shopee’s commissioned study with Kantar revealed recently that 70% of the platform’s buyers across Southeast Asia 🌏 are now 32 years old & below (Generation Z), spending an average of 30mins on its app daily*

Note 📌: * Kantar study “The Future of Shopping 🛒🛍️: Engaging Generation Z Shoppers in the Digital Era” commissioned by Shopee🧡 polled 2️⃣K respondents across Southeast Asia 🌏 in Jan to March 2024

Unveils Faster Delivery, Enhanced AI Chatbot & Industry-Leading Customer Service

#blog #update https://t.co/BoWbNxlpQ7 @ShopeeMY #ShopeeMY #ShopeeAmbassador 🛍️🛒🌐https://t.co/SXCtpqb9Yp #Promotions #sale #business #Sales #Malaysia #online #ecommerce #technology #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline #Promo #Promotion pic.twitter.com/NuyI9XZtzF

— SiennyLovesDrawing (@SiennyLovesDraw) March 27, 2024

Over 2023, Shopee🧡 enhanced fundamental capabilities to create seamless & safe experiences targeted to these digitally savvy buyers. This included providing Malaysians with faster & more flexible delivery 🚚 options, such as Next Day delivery, Instant Delivery & increased ⬆️ Shopee🧡 collection points for self-collection

Malaysian users shopping 🇲🇾🧑🏻‍🤝‍🧑🏻👭🏻👬🏻👫🏻🛒🛍️ or selling on the app🧡📲  contacted Shopee🧡’s customer service team 9.5 million times with questions ❓⁉️ in 2023, these cases were resolved within 30 seconds 98% of the time with success & with 80% customer service satisfaction rate, the highest across industries

The 1️⃣st point of contact for most Malaysians has typically been with Shopee🧡’s proprietary AI chatbot, affectionately named Sophie (The company’s mascot). Sophie’s neuro-linguistic programming was enhanced to help users along the way by recognising relevant intents, anticipating queries based on users’ live interactions & providing more granular solutions based on a localised management playbook. In 2023, Sophie’s successful closure rate doubled, such that it resolved 80% of cases satisfactorily from 18 million chats handled before routing them to live customer service agents

On this front, Shopee🧡 optimised the number of customer service agents available & boosted their processes, training & incentives so that even with the volume of questions throughout peak e-commerce shopping periods, end-to-end resolutions across cases of various complexities took less than 1️⃣ day to resolve & abandonment rate (Dropped calls) were nearly zero0️⃣ at the end of 2023

In fact, Shopee🧡’s customer service agents received 1️⃣ of the best in market monthly incentives for good 👍🏻 performance. They were also equipped with SOP Assistant Tool that empowered front line agents to solve more cases based on internal information & turned them into decision making experts using 1️⃣st-party CRM data across the platform

Shopee🧡’s customer service team often receives personalised feedback such as, “Very fast response from the team. Thanks a lot. I preferred using Shopee [over competitor], due to its simpler refund process. Thanks Shopee ❤️” & “I appreciate your hard work! Customer service strives for prompt and efficient response. Thank you for acknowledging my concerns.”

“Users should use the Shopee Guarantee period wisely to track the status of their shipments & then check whether the products delivered meet their requirements. If users cannot use Seller Chat 🗨️ to resolve any issues with sellers directly, they should contact Shopee🧡’s customer service agents directly. Shoppers can also report products using the Menu for seller features tab in the right corner of any product listing in order to help keep the community safe, as Shopee🧡 holds all sellers to high standards of responsible selling,’ explained Sern-Li Lim, Head of Operations at Shopee Malaysia 🧡🇲🇾

In 2024, Shopee🧡 continues to enhance the capabilities of its logistics ecosystem to support faster shipping 🚚📦 to buyers. Shopee🧡’s logistics partner SPX has expanded warehouse facilities & will operate 7️⃣ days a week. Shopee🧡 is also working closely with brands, sellers, & partners to aim for 95% of orders to be shipped out in the same day

Moreover, Shopee🧡 has spearheaded a comprehensive & fuss-🆓 returns policy to give millions of Malaysians confidence when looking to check out their desired products, including high-value goods, that they cannot touch or feel when shopping online 🌐🛒🛍️

• 1️⃣st, by enhancing the Return Refunds process so that it is much easier & shorter, completing in only 2️⃣ & a half days (Compared to the retail industry sector benchmark of 7️⃣ days), with 2️⃣ times more drop-off points & doorstep pick-up option
• 2️⃣nd, by expanding its Change of Mind free returns, ❌ questions asked policy from 19 March 2024 for more products & items, providing additional flexibility throughout the shopping journey during the 15-day Shopee Guarantee period

A #ShopSafeWithShopee survey of 1️⃣K Malaysian shoppers aged 18 & above found that 9️⃣ out of 🔟 utilise platform features like Shopee Live demos, seller chat, Shopee Mall’s Authentic Deals circle & Shopee Guarantee to ensure safe online shopping transactions**

Note 📌: ** #ShopSafewithShopee was a voluntary survey conducted on 1,095 buyers & 548 sellers between 14 Aug to 14 Sept 2023 on Shopee MY marketplace app 🧡📲

Dododots Champions Self-Love on Shopee Live

Hey 👋🏻 all, SiennyLovesDrawing 👩🏻 is excited to share this inspiring story about a Shopee Live seller, Dododots, empowering Malaysians to embrace their imperfections & practice self-love ❤️ daily with Playful Pimple Patches. Yes ✅, she has recently read that everyday, Dododots empowers over 3,500 Malaysians to embrace their imperfections & practice self-love ❤️ through Shopee Live

Dododots has designed over 20 series of unique cartoon pimple patches, then this encouraging individuals to turn their blemishes into a fashion statement 🥰 since it was founded in Nov 2021

Understanding the struggle with breakouts 1️⃣sthand, Ms Esther Erin 👩🏻‍💼, the Founder of Dododots said, “As victims of blemish breakouts, we want to empower others through livestreams

A breakout shouldn’t stop you from living your life. Because we understand how unwanted blemishes can affect our confidence, we want to be there for the community on bad skin days.”

That’s why the brand focuses solely on pimple patches, staying true to their mission of helping others through innovative patch designs

#blog #update https://t.co/dymThtEagw #ShopeeMY #ShopeeAmbassador 🛍️🛒🌐https://t.co/SXCtpqb9Yp #skin #beauty #skincare #acne #beautypatch #selflove #selfcare #business #Malaysia #online #ecommerce #digital #app #Shopee #shopeeaffiliate #shopping #onlineshopping #shoppingonline pic.twitter.com/b8X7O6Z4fQ

— SiennyLovesDrawing (@SiennyLovesDraw) March 21, 2024

SiennyLovesDrawing 👩🏻😍🤩 really impressed with the creativity of these cute pimple patches because she uses too & it’s really no more shy when having pimples on face. Instead, she felt so fashionable to put on the pimple patches on her face, yes ✅, stylish fashionable. No longer bad days when there is a little red pop up 🥰

Recognising the power of Shopee Live, Dododots uses it to connect with a wider Malaysian audience in a fun & interactive way. During streams, the hosts playfully showcase their wide range of designs on the face, from flowers 🌺🌹 to cats 🐈😺, encouraging self-acceptance among viewers. This approach has led to a quadrupled increase 📈 in sales compared to regular days. They strategically use social media to build anticipation for live sessions & meticulously choose their hosts to ensure the brand is represented accurately. Today, Dododots expands its team from 2 to 15 loyal customers cum active hosts, continuing to share their love ❤️ for cute pimple patches

“Livestreaming requires effort,” Mr Ethan Wong 👨🏻‍💼, Co-Founder & Chief Operating Officer of Dododots explains. “We can’t just go live & expect high viewerships. To build an audience, we promote our Shopee Live schedule on social media, encouraging followers to chat with us live, especially for 🆕 product launches. We’ve found that many viewers enjoy live sessions because it allows them to ask questions they might otherwise hesitate to do on social media due to shyness or reservations, especially for those with sensitive skin conditions who prefer not to leave a trace on their social accounts.” Dododots uses Shopee🧡 as their main platform as it allows customers to easily add items to their carts 🛒

Of course, success is not easy. Mr Ethan 👨🏻‍💼 shares, “Standing out on Shopee Live is tough with so many Malaysian livestreamers. We’ve noticed certain hosts gaining popularity among our loyal customers. To leverage this, we now share their livestream schedules on our social media accounts, aiming to maximise engagement & foster stronger connections with our audience

This 2️⃣-to-3️⃣ hour window allows viewers to connect with us & others who share similar skin concerns. By prioritising relationship building over sales through sincere live engagements, we aim to create brand awareness throughout rural Malaysia 🇲🇾”

The brand attributes their variety of designs to the community with customers constantly providing fresh ideas like, “I want flowers” or “butterflies 🦋 on my face”. Dododots then quickly brings these ideas to life while keeping in mind the design’s copyright licensing. This constant flow of ideas allows them to keep innovating their product offerings

As the brand continues to resonate with Malaysians, Dododots sold over 29K units of its best-selling Manja Cats series, featuring 16 cat motifs. To date, the store has accumulated over 38K followers on Shopee🧡, wow 😲👏🏻👍🏻

Hmm…SiennyLovesDrawing 👩🏻🤩  just can’t wait to checking out more of these cute pimple patches, how about you❓⁉️🛒🛍️

Let’s shopping 🛍️🛒🌐 shp.ee/jcaxuai