Hey 👋🏻 all, this time SiennyLovesDrawing 👩🏻 would like to continue sharing more on Gen Zs shopping online behaviors, do read more of her earlier sharing via 🌐 https://siennylovesdrawing.wordpress.com/2024/03/27/shopee-retains-2024-top-spot-in-malaysia-with-laser-focus-on-gen-z/ , 🌐 https://siennylovesdrawing.wordpress.com/2024/04/08/gen-z-purchase-habits-with-e-commerce-platforms/ & 🌐 https://siennylovesdrawing.wordpress.com/2024/04/19/gen-zs-trust-user-expert-insights-on-shopee/
Shopee🧡’s ✨ ~ The Future of Shopping: Engaging Generation Z Shoppers in the Digital Era ~ ✨ market study in collaboration 🤝🏻 with Kantar found that 70% of Malaysian Gen Z’s will shop online 🛍️🛒🌐 if they are confident of a smooth delivery 💯👍🏻🚚📦 experience. Survey respondents prioritised in particular 🆓 shipping with no ❌ minimum spend & next day delivery whenever hitting the checkout button
Survey Methodology: The ~ ✨ The Future of Shopping: Engaging Generation Z Shoppers in the Digital Era ✨ ~ survey was conducted by Kantar’s Profile division, between 31 Jan & 5 Feb 2024. Voluntary feedback was obtained from 400 Malaysians
In fact, two thirds of Gen Z’s surveyed base their confidence on Shopee🧡’s established fulfilment practices. They review the platform’s flexible shipping options, on-time delivery guarantee, customer testimonials about delivery in good 👍🏻 condition & use real-time order tracking consistently to have peace of mind 😃
The study also found that 70% of Malaysian Gen Z’s are more likely to hop over from social media platforms to e-commerce sites like Shopee🧡 to complete their shopping purchases 🛍️🛒🌐
Shopee🧡 Strengthens Buyer Confidence with On-Time Guarantee Program
In response to these evolving shopping behaviours, Shopee🧡 is introducing the On-Time Guarantee program commencing on 6 May
By implementing the On-Time Guarantee, Shopee🧡 is directly addressing a key consumer’s preference for timely delivery 🚚📦💯👍🏻, ultimately strengthening buyer confidence & driving repeat business on the platform
Shopee🧡 is the leading e-commerce platform 🛍️🛒🌐 in Southeast Asia 🌏 & Taiwan 🇹🇼 Shopee🧡 promotes an inclusive & sustainable digital ecosystem by enabling businesses to digitalise & grow their online presence, helping more people access & benefit from digital services & uplifting local communities
Shopee🧡 offers an easy, secure, & engaging experience that is enjoyed by millions of people daily. Shopee🧡 is also a key contributor to the region’s digital economy with a firm commitment to helping homegrown brands & entrepreneurs succeed in e-commerce
It’s part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea’s mission is to better the lives of consumers & small businesses with technology through its 3️⃣ core businesses: Shopee🧡, Garena & SeaMoney
Mr Ming Kit Tan 👨🏻💼, Head of Marketing & Business Intelligence at Shopee🧡 Malaysia, said “Gen Zs seek a frictionless buying experience with both efficiency & transparency throughout the entire purchase journey. Focusing on customer centricity & enhancing the overall shopping 🛍️🛒🌐 experience, we also introduced the 15-Days 🆓 Returns, No ❌ Questions Asked* program to empower buyers with unparalleled flexibility, allowing for ‘Change Of Mind’ returns on eligible items with a seamless & hassle-🆓 process.
Note 📌: * ~ Terms & conditions apply, refer to Shopee🧡’s Returns & Refund Policy
By putting our users’ needs 1️⃣st, we aim to build an unwavering foundation of trust, fostering peace of mind for all Shopee🧡 users through consistent attention to their concerns & preferences.”
To support 🙌🏻 these evolving needs & to better serve customers, Shopee🧡’s logistics partner, SPX Express, is proactively expanding its delivery capacity & coverage area throughout 2024
Their extensive network of over 140 hubs & warehouses, coupled with a robust network of 1,200 service points provides buyers with both timely delivery 🚚📦👍🏻 & convenient self-collection points
SPX Express is further bolstering its customer-centric approach by expanding self-collection points outside the Klang Valley to 700 within the next 6️⃣ months. This strategic move allows shoppers to seamlessly integrate package collection into their daily routines 😁💯
siennylovesdrawing 